Frequently Asked Questions
Our factory is located at West Gosford, NSW
Hardwood Mills regularly attend agricultural shows and other exhibitions throughout different regions of Australia to showcase our portable sawmills. On our demonstrations page you will find a list of upcoming sawmill demonstrations for 2022. This list is updated regularly.
Also, we offer private demonstrations at our factory, which is located at West Gosford, NSW.
If you would like to arrange a sawmill demonstration, please don’t hesitate to contact us.
There are a few simple steps to placing an order with us online –
Add the desired products to your shopping cart
When you are finished shopping, click on the “Show Cart” link to checkout
For new customers, you can complete your details as a guest, or register as a user. For returning customers, you will be able to skip this process by logging in with your registered username/password.
Choose your desired payment method from the available options and complete your order.
PAYPAL, EFT, EFTPOS, Money Order, Cheque or Cash on pickup. Please be aware that cheque payments take longer to clear and take approximately 3 to 5 days for processing.
Tax invoices are attached to every sent item purchased, and you will also receive a purchase order via email when ordering online.
We endeavour to ship your order as soon as possible. After we have confirmed your payment, we strive to dispatch your order within one working day.
All items are shipped through Big Post or Australia Post
We are more than happy to pack the item/s up for the customers’ own courier to pick up.
Every item including items couriered come with a tracking number. (that will be emailed to the customer so they can track its progress).
We ship worldwide.
You can cancel or change your order before you have submitted your payment. Once the order is submitted, it goes straight to our warehouse for processing. If you wish to change or cancel your order after payment, please call us or email us as soon as possible so that we can assist you with this. If the item has already been shipped, charges will apply for cancellation and changes.
Please contact us straight away and we’ll assist you to resolve this in the quickest way possible.